100% Quality Guarantee
We offer a 100% quality guarantee on all of our furniture. We will refund all of your money, including your original
shipping charges, under the following conditions:
- The furniture is not created to our rigourous quality standards, the furniture does not match the product description,
and we are unable to resolve this issue to your satisfaction.
We cannot offer this 100% quality guarantee for the following reasons:
- The furniture is not the right size for your needs.
- The color of the furniture does not match the photographs on the website.
- The color of the furniture is slightly different than the color of the wood sample (handcrafted wood furniture will have
minor, natural variations in grain and color).
- Handcrafted wood furniture will have natural variations in grain, color, and material characteristics such as knots,
insect markings, pitch pockets, and mineral streaks. These are not considered defects.
- Because of the use of natural materials and the handcrafted nature of our products, this quality guarantee does not cover
minor differences or variations between illustrations or floor samples and your furniture.
- Slight variations in appearance (normal shrinkage, swelling, hairline cracks, minor warping, etc.) which result from
normal expansion and contraction of wood as it responds to climate changes within the home.
- The recently-applied wood finish has an unpleasant odor, or sensitivites to the odor of recently-applied wood finish.
- Damage or appearance changes from improper care or storage after delivery.
- Damage from exposure to extremely high or low humidity, rapid temperature changes, or sunlight after delivery.
- Damage resulting from accidents, abuse, improper use, or negligence after delivery, including but not limited to burns,
scuffs or scratches, watermarks or staining, pet damage, or damage from cleaning products, chemical treatments, or
- Damage resulting from commercial or outdoor use.
- Repairs not performed or authorized by Rogue Artisans.